FAQs

FAQs

At about…trees we want to provide you as much information as possible about our services. We are an open and transparent company that hides nothing from our clients.

Here are some questions and answers, that we hope you may find useful. If you have any further questions please contact us

What insurance do you have? What does this cover?

about…trees has full Arboricultural Insurance with Public and Products Liability of £5 million and Employers Liability of £10 million which means we have every eventuality covered for your peace of mind. We are fully qualified with the relevant NPTC certificates and a NCH (arb) along with nearly 20 years practical experience. We are Technician status members of the Arboricultural Association (A.A.) grade TechArborA member number TE02523

How will you leave may garden?

We will leave your garden as tidy as possible with little evidence of us being there. We will take the entire tree away and tidy by up by hand also remove most of the leaves by means of a blower. The lawn may have some brushed areas where we have drag large branches. Obviously, if the garden is very wet there may be areas of mud. We are registered Environment Agency waste carriers.

How do I pay?

You can pay by Debit/Credit card on site or securely over the telephone this may enable you to spread the cost on a 0% credit card or by cheque or cash upon completion of the contract. Whichever way suits you. Our preferred method, which is free and easy is an internet transfer via your online banking.

Can I request to have to wood for logging? How will you leave? Will you stack it?

We will happily leave you the wood for logging if asked to. We will endeavour to cut the logs into in large chunks for you to handle, they will be stacked near to where the tree was dismantled. If you would like to us to log and stack them this can also be arrange at an additional cost.

Can you replant a tree in the same place?

There may be a reason why the tree has been removed and the replanting in the same place may not be advisable. However we will happily replant a new tree in a suitable place in your garden,(at an extra cost).

Do you have environmental policies?

about…trees strongly supports tree planting and encourages it on every contract. We have in-house tree planting schemes, we always use re-cycled paper and use e-communication as much as we can. Woodchips are re-cycled as are logs. We use Bio-oil in our chainsaws and try to use handsaws rather than chainsaws.

How will a diseased tree affect the trees within the area?

It depends on what disease the effected tree has, some diseases spread by root to root contact, others through the air. Generally speaking healthy trees are well prepared to cope with attacks from diseases.

On a busy road – how will the traffic be organised? And is the council notified?

The relevant Highways regulations will be adhered to and if your council needs to know that traffic flow may be disrupted we will tell them and arrange appropriate traffic control.

Will you make the worksite safe?

Yes we will endeavour to keep the safety of the site our priority, if needs be we will tape off areas of the site and signs will be erected telling the public of the dangers. We can arrange for prior warning to be given to relevant parties, neighbours etc.

How much noise will you make and for how long?

Tree surgery is an inherently noisy trade, with chainsaws and wood-chippers operating in normally quiet residential areas. There will be some disruption but we will try to keep it to a minimum and for the shortest time possible.

How much access do you need?

For certain operations, such as stump-grinding a minimum of 36 inches is required for us to get our machine in, generally a normal sized alleyway will do.

How do I know if my tree is protected?

about…trees will inquire for you with the local council upon accepting the quote.

What is the purpose of a tree preservation order?

A tree preservation order protects trees that make an impact on their local surroundings. This is important when trees are in immediate danger.

What is a tree preservation order?

A tree preservation order is made by the local planning authority which makes it an offence to cut down, reduce, crown thin, uproot, willfully damage or willfully destroy a tree without permission from the planning authority. Tree preservation orders are used to protect trees that contribute to the appearance (amenity value) of an area. They are made if a tree is under threat of being cut down or damaged.

What type of trees can be covered by an order?

All trees regardless of species can be protected by a tree preservation order. The order can cover anything from a single tree to woodlands. Hedgerows trees can be protected, but NOT hedges, bushes or shrubs.

Who grants this permission and how long does it normally take to come through?

The local council’s planning department will grant permission and we should hear from them within 6 weeks of them receiving the application.

What happens if I carry out work on a protected tree without permission?

If you destroy or damage a tree you could be fined up to £20,000 if convicted in the magistrates’ court. For other offences you could be fined up to £2,500. If the tree was cut down or destroyed you will normally have to plant a replacement tree.

Do I always need permission to work on a protected tree?

Yes except for:
• Cutting down trees in accordance with one of the Forestry Commission’s grant schemes, or where the commission has granted a felling llicense.

You can cut down or cut back a tree under the following exemptions:
• If the tree is dead, dying or dangerous.
• In line with an obligation under an Act of Parliament.
• At the request of certain organisations specified in the order.
• If it is directly in the way of development that is about to start for which detailed planning permission has been granted.
• In a commercial orchard, or pruning fruit trees in accordance with good horticultural practice.
• To prevent or control a legal nuisance (you may find it helpful to check first with a solicitor).